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FAQ - Frequently asked questions
Please see our FAQ section. The following are the most frequent questions we've received concerning our services. If you won’t find the answer you are looking for, email us and we will gladly address your concern.
We ship parcels to most European countries such as Albania, Andorra, Armenia, Austria,
Azerbaijan, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia,
Finland, France, Georgia, Germany, Great Britain, Greece - mainland, Hungary, Ireland,
Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia,
Moldova, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovak Republic,
Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Uzbekistan.
If you are unable to find a location in your area or there is one that is too far for
you, you can send your parcel to our headquarter office in Port Reading, NJ via UPS (United Parcel Service).
We will forward your parcel to the address provided by you.
Take advantage of the great promotion and prices and send your parcel to our headquarter office by using FedEx or UPS services. FedEx or UPS can pick up your package directly from your house or you can drop it off at the nearest FedEx or UPS location.
Click HERE to get more information on how the process works and what steps you should follow.
Take advantage of the great promotion and prices and send your parcel to our headquarter office by using FedEx or UPS services. FedEx or UPS can pick up your package directly from your house or you can drop it off at the nearest FedEx or UPS location.
Click HERE to get more information on how the process works and what steps you should follow.
As of today, unfortunately, we do not send parcels from Europe to the USA. We are
currently working on improving our services so in the nearest future we will be able to
add it to our service list.
When sending your parcel, you always pay for the delivery to the recipient’s address. In
this case, you don’t need to pick up your parcel since it will be delivered to the
address you provided. If you stated otherwise and you wish to pick up your parcel by
yourself, you can do that in our warehouse in Poland. Karex is our division in Poland
and it is located in Częstochowa. Please see the full address below:
Karex
Ul. Młodości 67
42-215 Czȩstochowa
phone: +48 34 365 9115
email: info@karex.info.pl
Hours of operation: Monday to Friday 8am - 4pm (Eastern European time)
Please make sure to call Karex and schedule your pick-up date and time in advance.
Karex
Ul. Młodości 67
42-215 Czȩstochowa
phone: +48 34 365 9115
email: info@karex.info.pl
Hours of operation: Monday to Friday 8am - 4pm (Eastern European time)
Please make sure to call Karex and schedule your pick-up date and time in advance.
The final cost of shipping your parcel depends on the region and the city in the USA
that the parcel is shipped from. To calculate the most accurate cost of shipping, please
contact one of our locations of your choice.
To find a location near you, click HERE.
To find a location near you, click HERE.
The following items are prohibited in international packages:
- Firearms, signal guns, air guns, gas arms, ammunition, cold steel arms (including throwing weapons), electric shock devices and spark gaps, as well as parts of those weapons;
- Weapon Parts & Accessories;
- Military goods;
- Narcotics of any origin, psychotropic substances;
- Radioactive substances;
- Gunpowder, explosive, corrosive, flammable, and other hazardous substances;
- Drugs, food supplements, vitamins;
- Animals and plants;
- Animal food and feeds;
- Seed;
- Food, alcoholic beverages, cigarettes, tobacco, nicotine;
- Human remains and organs;
- Antiques;
- Jewelry, precious metals, and stones;
- Works of art;
- Cash and cash instruments in any form: money orders, checks, vouchers, securities, bonds, coupons, promotions, credit cards;
- Postage stamps;
- Products and publication of obscene content, pornography of any kind;
- Items prohibited by the World Association of Transport;
- Items which require export licensing by the State Department or Commerce Department must be accompanied by a license;
- Items that may pose a risk to workers, transporting parcels, soil or damage other items and equipment by their nature or packaging.
Additional restrictions for packages shipped on airplanes:
- Any goods, containing UN3480 batteries
- Bengal lights and fireworks
- Gases in any package, including pepper and tear gases;
- Flammable liquids, perfumes, colognes, nail polishes, etc.;
- Any fuel and empty containers from it;
- All paints and its solvents;
- Radioactive materials;
- Corrosion inhibitors;
- Pipe cleaners;
- Oxygen-rich substances;
- Containers with aerosols;
- Cylinders for scuba diving;
- Tanks for propane;
- CO2 tanks;
- Arms and ammunition;
- Gunpowder;
- Dry ice;
- A tool that runs on fuel;
- Lighters and its filling;
- Matches;
- Rechargeable batteries, power supplies, batteries;
- Alcohol-based agents, perfumes, nail polishes and hair;
- Alcoholic beverages;
- Absorbers and other used spare parts or containing lubricating fluids and materials;
- Any goods that are under export control by the U.S. government can be shipped only if they are licensed by the U.S. Department of Commerce.
The Sender acknowledges that it is prohibited and unlawful to include in the Goods being shipped any arms, controlled substances, explosives or explosive substances, flammables, dangerous goods, or any other similar objects. The Sender warrants and guarantees that the Goods contain no such items. In the event the Goods contain such items, the Sender admits liability and shall be solely responsible for and shall indemnify the Carrier against all claims, damages, charges, or suits made or brought in relation thereto. Any goods, containing UN3480 batteries are considered to be dangerous goods and are prohibited for sending by air.
* If prohibited goods for air transportation are found – delivery type will be automatically changed and parcel will be shipped by SEA.
- Firearms, signal guns, air guns, gas arms, ammunition, cold steel arms (including throwing weapons), electric shock devices and spark gaps, as well as parts of those weapons;
- Weapon Parts & Accessories;
- Military goods;
- Narcotics of any origin, psychotropic substances;
- Radioactive substances;
- Gunpowder, explosive, corrosive, flammable, and other hazardous substances;
- Drugs, food supplements, vitamins;
- Animals and plants;
- Animal food and feeds;
- Seed;
- Food, alcoholic beverages, cigarettes, tobacco, nicotine;
- Human remains and organs;
- Antiques;
- Jewelry, precious metals, and stones;
- Works of art;
- Cash and cash instruments in any form: money orders, checks, vouchers, securities, bonds, coupons, promotions, credit cards;
- Postage stamps;
- Products and publication of obscene content, pornography of any kind;
- Items prohibited by the World Association of Transport;
- Items which require export licensing by the State Department or Commerce Department must be accompanied by a license;
- Items that may pose a risk to workers, transporting parcels, soil or damage other items and equipment by their nature or packaging.
Additional restrictions for packages shipped on airplanes:
- Any goods, containing UN3480 batteries
- Bengal lights and fireworks
- Gases in any package, including pepper and tear gases;
- Flammable liquids, perfumes, colognes, nail polishes, etc.;
- Any fuel and empty containers from it;
- All paints and its solvents;
- Radioactive materials;
- Corrosion inhibitors;
- Pipe cleaners;
- Oxygen-rich substances;
- Containers with aerosols;
- Cylinders for scuba diving;
- Tanks for propane;
- CO2 tanks;
- Arms and ammunition;
- Gunpowder;
- Dry ice;
- A tool that runs on fuel;
- Lighters and its filling;
- Matches;
- Rechargeable batteries, power supplies, batteries;
- Alcohol-based agents, perfumes, nail polishes and hair;
- Alcoholic beverages;
- Absorbers and other used spare parts or containing lubricating fluids and materials;
- Any goods that are under export control by the U.S. government can be shipped only if they are licensed by the U.S. Department of Commerce.
The Sender acknowledges that it is prohibited and unlawful to include in the Goods being shipped any arms, controlled substances, explosives or explosive substances, flammables, dangerous goods, or any other similar objects. The Sender warrants and guarantees that the Goods contain no such items. In the event the Goods contain such items, the Sender admits liability and shall be solely responsible for and shall indemnify the Carrier against all claims, damages, charges, or suits made or brought in relation thereto. Any goods, containing UN3480 batteries are considered to be dangerous goods and are prohibited for sending by air.
* If prohibited goods for air transportation are found – delivery type will be automatically changed and parcel will be shipped by SEA.
Items with batteries that are allowed in Air shipment, provided they are properly
declared:
- Camera / Aparat
- Computer / Komputer
- Flashlight / Latarka
- iPad / iPad
- iPhone / iPhone
- Laptop / Laptop
- Phone / Telefon
- Radio Portable / Radio Przenośne
- Tablet / Tablet
- Notebook / Laptop
- Notepad / Tablet
- iPod / iPod
- Remote control / Pilot
- Headphones Rechargeable / Słuchawki na baterię
- Cellphone / Telefon komórkowy
- Mobile phone / Telefon komórkowy
- Tools - battery powered / Narzędzia z baterią
- Toys - battery powered / Zabawki z baterią
- Radio - portable / Radio przenośne
- GoPro camera / GoPro kamera
- Camera used / Aparat używany
- Computer used / Komputer używany
- iPad used / iPad używany
- iPhone used / iPhone używany
- Laptop used / Laptop używany
- Phone used / Telefon używany
- Tablet used / Tablet używany
- Notebook used / Laptop używany
- Notepad used / Tablet używany
- iPod used / iPod używany
- Cellphone used / Telefon komórkowy
- Mobile phone used / Telefon komórkowy używany
- Tools - battery powered used / Narzędzia z baterią używane
- Toys - battery powered used / Zabawki z baterią używane
- Radio - portable used / Radio przenośne używane
- GoPro camera used / GoPro kamera używana
- Camera / Aparat
- Computer / Komputer
- Flashlight / Latarka
- iPad / iPad
- iPhone / iPhone
- Laptop / Laptop
- Phone / Telefon
- Radio Portable / Radio Przenośne
- Tablet / Tablet
- Notebook / Laptop
- Notepad / Tablet
- iPod / iPod
- Remote control / Pilot
- Headphones Rechargeable / Słuchawki na baterię
- Cellphone / Telefon komórkowy
- Mobile phone / Telefon komórkowy
- Tools - battery powered / Narzędzia z baterią
- Toys - battery powered / Zabawki z baterią
- Radio - portable / Radio przenośne
- GoPro camera / GoPro kamera
- Camera used / Aparat używany
- Computer used / Komputer używany
- iPad used / iPad używany
- iPhone used / iPhone używany
- Laptop used / Laptop używany
- Phone used / Telefon używany
- Tablet used / Tablet używany
- Notebook used / Laptop używany
- Notepad used / Tablet używany
- iPod used / iPod używany
- Cellphone used / Telefon komórkowy
- Mobile phone used / Telefon komórkowy używany
- Tools - battery powered used / Narzędzia z baterią używane
- Toys - battery powered used / Zabawki z baterią używane
- Radio - portable used / Radio przenośne używane
- GoPro camera used / GoPro kamera używana
All packages, including gift packages over 45EUR, are subject to customs in all of the
European Union.
Online shopping parcels are custom duty exempt with the value up to 150 Euro, and Polish VAT exempt up to 22 Euro.
Online shopping parcels are custom duty exempt with the value up to 150 Euro, and Polish VAT exempt up to 22 Euro.
Preparing your parcel for shipment is crucial because it determines a prompt delivery.
Please follow the steps below to ensure the right delivery time:
a) Always use a rigid box and if there is any empty space between your contents and the parcel walls, fill it out with paper, bubble wrap or polystyrene to prevent the contents from moving and to ensure sufficient protection;
b) Always use a strong tape to close your parcel securely. Make sure to tape the corners of the parcels to ensure safety and security of your shipment;
c) On one of the surface of the box, in the left upper corner please write the sender’s full name, address and phone number;
d) On the same side, in the center, with capital letters write recipient’s full name, address and phone number.
The parcel is ready for shipment. Bring the parcel to a location closest to you. To find a location near you, click HERE
a) Always use a rigid box and if there is any empty space between your contents and the parcel walls, fill it out with paper, bubble wrap or polystyrene to prevent the contents from moving and to ensure sufficient protection;
b) Always use a strong tape to close your parcel securely. Make sure to tape the corners of the parcels to ensure safety and security of your shipment;
c) On one of the surface of the box, in the left upper corner please write the sender’s full name, address and phone number;
d) On the same side, in the center, with capital letters write recipient’s full name, address and phone number.
The parcel is ready for shipment. Bring the parcel to a location closest to you. To find a location near you, click HERE
Preparing your parcel for shipment is crucial because it determines a prompt delivery.
Please follow the steps below to ensure the right delivery time:
a) Always use a rigid box and if there is any empty space between your contents and the parcel walls, fill it out with paper, bubble wrap or polystyrene to prevent the contents from moving and to ensure sufficient protection;
b) Always use a strong tape to close your parcel securely. Make sure to tape the corners of the parcels to ensure safety and security of your shipment;
c) On one of the surface of the box, in the left upper corner please write the sender’s full name, address and phone number;
d) On the same side, in the center, with capital letters write recipient’s full name, address and phone number.
The parcel is ready for shipment. Log in to your account. You can log in HERE, and using your profile. If you do not have an account yet, sign up HERE.
Take advantage of the great promotion and prices and send your parcel to our headquarter office by using FedEx or UPS services. FedEx or UPS can pick up your package directly from your house or you can drop it off at the nearest FedEx or UPS location.
After the shipment is created, please read the information carefully and follow the given instructions to complete the shipment.
a) Always use a rigid box and if there is any empty space between your contents and the parcel walls, fill it out with paper, bubble wrap or polystyrene to prevent the contents from moving and to ensure sufficient protection;
b) Always use a strong tape to close your parcel securely. Make sure to tape the corners of the parcels to ensure safety and security of your shipment;
c) On one of the surface of the box, in the left upper corner please write the sender’s full name, address and phone number;
d) On the same side, in the center, with capital letters write recipient’s full name, address and phone number.
The parcel is ready for shipment. Log in to your account. You can log in HERE, and using your profile. If you do not have an account yet, sign up HERE.
Take advantage of the great promotion and prices and send your parcel to our headquarter office by using FedEx or UPS services. FedEx or UPS can pick up your package directly from your house or you can drop it off at the nearest FedEx or UPS location.
After the shipment is created, please read the information carefully and follow the given instructions to complete the shipment.
Yes, we are using FedEx or UPS service that makes it possible to pick up a package
directly from the sender. To use this service, please add your parcel through our
website.
You can learn more about it HERE.
You can learn more about it HERE.
Yes, the cost of your shipment includes the delivery to the recipient’s address unless
you state otherwise when sending it. The volume/nonstandard parcel receives a sticker
CUSTOM - TO BE PICKED UP BY RECIPIENT and needs to be picked up by the recipient in our
warehouse in Częstochowa, Poland.
Parcels up to 60 lbs are delivered to the recipients’ door. If the parcel is heavier than 60 lbs, our delivery team has the right to leave the parcel on the stairways of the apartment building or by the gate of a recipient’s house.
Parcels up to 60 lbs are delivered to the recipients’ door. If the parcel is heavier than 60 lbs, our delivery team has the right to leave the parcel on the stairways of the apartment building or by the gate of a recipient’s house.
Yes, some extra costs may occur. Those are not shipping costs, though. Total shipping
costs are paid by the sender while sending the parcel. Costs related to custom duty may
be issued by the Custom officer if there is such a necessity.
Also, volume/nonstandard parcels to be picked up by the recipient in our warehouse in Częstowchowa are issued extra unloading/loading fees. The recipient, or the person authorized to pick up the parcel, can cover the fees while picking up the parcel.
Also, volume/nonstandard parcels to be picked up by the recipient in our warehouse in Częstowchowa are issued extra unloading/loading fees. The recipient, or the person authorized to pick up the parcel, can cover the fees while picking up the parcel.
The delivery time for parcels sent by sea is 4-6 weeks. The time is calculated from the
date on the stamp that the parcel was accepted by one of our locations.
Please note that Christmas and Easter seasons are the busiest time and the delivery times may be greater than predicted due to the higher volume of container ships at that time.
The delivery time may be extended if the shipment is stopped by the Customs or for other reasons beyond our control.
Please note that Christmas and Easter seasons are the busiest time and the delivery times may be greater than predicted due to the higher volume of container ships at that time.
The delivery time may be extended if the shipment is stopped by the Customs or for other reasons beyond our control.
Air freight includes (2) different types of freight: regular and express. The delivery
time for regular air freight is 1-2 weeks, and express air freight is 5-8 business days.
The time is calculated from the date on the stamp that the parcel was accepted by one of
our locations.
Please note that Christmas and Easter seasons are the busiest time and the delivery times may be greater than predicted due to the higher volume of cargo planes at that time.
The delivery time may be extended if the shipment is stopped by the Customs or for other reasons beyond our control.
Please note that Christmas and Easter seasons are the busiest time and the delivery times may be greater than predicted due to the higher volume of cargo planes at that time.
The delivery time may be extended if the shipment is stopped by the Customs or for other reasons beyond our control.
Yes, all shipments, except packages addressed to Moldova, Kazakhstan, and Kyrgyzstan,
are covered in the unlikely event of loss, up to $100. For additional details, please
see our Terms and
Conditions.
Yes, you can. Additional Declared Value coverage is available for $3.00 for every $100
or fraction thereof. For additional details, please see our Terms and
Conditions.
In order to calculate the exact shipping cost of any irregular shipment, e.g., pallet,
case, etc., please contact one of our locations. Please have all the measurements ready
so one of our representatives can provide the exact shipping cost. You can also contact us directly.
You can calculate the approximate cost of your parcel using our website calculator. The approximate costs of shipment are effective only if you send the parcel directly to our main office in Port Reading, NJ.
You can calculate the approximate cost of your parcel using our website calculator. The approximate costs of shipment are effective only if you send the parcel directly to our main office in Port Reading, NJ.
As of today, we provide full tracking services only for parcels that are sent to Poland.
You can check the status of your shipment on our website HERE.
The status of shipments for other countries than Poland can be checked via email. Send us an email to info@polonezamerica.com. Please allow us 24-48 hours for a response.
You can check the status of your shipment on our website HERE.
The status of shipments for other countries than Poland can be checked via email. Send us an email to info@polonezamerica.com. Please allow us 24-48 hours for a response.
This may be happening because your parcel was sent using the old system, and only the
parcels sent through the upgraded system can be tracked. Please contact your local
Authorized Shipping Outlet and ask when they are planning to upgrade their system.
There is also a way to tell if your parcel was sent through the old or new system by looking at its numbers. Parcels from the new system have the following format of numbers: POL031 MP 009843 (this is just an example).
If your parcel was sent through the old system, its status can be checked after it was delivered to our headquarters in Port Reading, NJ.
There is also a way to tell if your parcel was sent through the old or new system by looking at its numbers. Parcels from the new system have the following format of numbers: POL031 MP 009843 (this is just an example).
If your parcel was sent through the old system, its status can be checked after it was delivered to our headquarters in Port Reading, NJ.
To our knowledge, most of our representatives do not have a packing area in their
offices. Please be advised that calling your local Authorized Shipping Outlet and asking
about this possibility might be an option.
Yes, most of our locations carry (4) different sizes of boxes:
Large - 20” x 17” x 21”
Medium - 20” x 14” x 17”
Standard - 20” x 14” x 14”
Small - 20” x 14” x 8”
Large - 20” x 17” x 21”
Medium - 20” x 14” x 17”
Standard - 20” x 14” x 14”
Small - 20” x 14” x 8”
To find a location near your house, click HERE and input your
zip code.
Yes. Polonez America rents (2) different sizes of shipping containers; 20 feet and 40
feet.
You can rent the whole shipping container or part of it. Click HERE to find more information about those (2) options.
You can rent the whole shipping container or part of it. Click HERE to find more information about those (2) options.
Our services include shipping vehicles such as cars, boats, quads, trailers,
snowmobiles, jet skis, motorbikes, or others. They can be shipped from our headquarters
in Port Reading, NJ, or any of our locations. Please keep in mind that all vehicle
shipments need to be picked up by the recipient in our warehouse in Częstochowa, Poland.
For an extra charge, our drivers can pick up the vehicle from a sender’s house. We pick up all vehicles except cars.
Click HERE to find more information about shipping vehicles and charges or call our headquarters in Port Reading, NJ at (800) 229-3662.
For an extra charge, our drivers can pick up the vehicle from a sender’s house. We pick up all vehicles except cars.
Click HERE to find more information about shipping vehicles and charges or call our headquarters in Port Reading, NJ at (800) 229-3662.
Yes, it is possible to take your belongings with you. You can either send them in
several packages and have them delivered to your new address, or you can rent a shipping
container or just part of it. The moving process is called resettlement and it requires
many different documents and conditions.
Click HERE to find more information about the resettlement process, see if you are eligible, and learn all the required documents.
Click HERE to find more information about the resettlement process, see if you are eligible, and learn all the required documents.
You may take household belongings you acquired here duty-free if they are part of the
resettlement process that is determined by multiple factors.
If the belongings qualify for the resettlement process, the client is responsible for
customs processing fees only, which are not duty.
The following items cannot be taken to Poland as duty-free, in other words, they cannot be added to your resettlement declaration:
- alcoholic beverages,
- tobacco and tobacco-containing products,
- commercial transportation vehicles,
- professional craft tools, and other portable equipment related to it enabling continuing the profession.
The following items cannot be taken to Poland as duty-free, in other words, they cannot be added to your resettlement declaration:
- alcoholic beverages,
- tobacco and tobacco-containing products,
- commercial transportation vehicles,
- professional craft tools, and other portable equipment related to it enabling continuing the profession.
Our distributing point in Poland is Karex and it is located in Częstochowa, Poland. The
address is: Ul. Młodości 67, 42-215 Częstochowa.
The hours of operations: Monday to Friday, 8 am - 4 pm (Eastern European Time)
You can contact Karex through phone: +48 34 365 9115 or email: info@karex.info.pl
Some of our Air Express parcels are distributed by POLSPED PACZKA located in Warsaw, Poland. The address is: 1-go Maja 11, Apt 7, the phone number is 666 876 306, the email is: polsped.paczka@post.pl
The hours of operations: Monday to Friday, 8 am - 4 pm (Eastern European Time)
You can contact Karex through phone: +48 34 365 9115 or email: info@karex.info.pl
Some of our Air Express parcels are distributed by POLSPED PACZKA located in Warsaw, Poland. The address is: 1-go Maja 11, Apt 7, the phone number is 666 876 306, the email is: polsped.paczka@post.pl
Customs office
in Czestochowa - Karex, is located in the same building as our
distributing point Karex and the contact information is:
Ul. Młodości 67
42-215 Czȩstochowa
phone: (34) 365-9051
email: karex.ac@gmail.com
Please be advised that Karex and Customs office are two separate entities that are located in the same building.
Custom office - POLSPED PACZKA, is located in Warsaw, 1-go Maja 11, Apt 7, phone number is: 666 876 306, email: polsped.paczka@post.pl
Polonez America neither represents Customs nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.
Ul. Młodości 67
42-215 Czȩstochowa
phone: (34) 365-9051
email: karex.ac@gmail.com
Please be advised that Karex and Customs office are two separate entities that are located in the same building.
Custom office - POLSPED PACZKA, is located in Warsaw, 1-go Maja 11, Apt 7, phone number is: 666 876 306, email: polsped.paczka@post.pl
Polonez America neither represents Customs nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.
If your parcel was withheld by Customs in Czestochowa and you received a notification
that this has happened, please contact Customs office
- Karex directly to solve the issue. The contact information:
Ul. Młodości 67
42-215 Czȩstochowa
phone: (34) 365-9051
email: karex.ac@gmail.com
Please be advised that Karex and Customs office are two separate entities that are located in the same building.
If your parcel was withheld by Customs in Warsaw and you received a notification that this has happened, please contact Custom office - POLSPED PACZKA directly to solve the issue. The contact information:
1-go Maja 11, Apt 7 Street
phone: 666 876 306
email: polsped.paczka@post.pl
Customs officer explains the possible steps in order to have your parcel delivered.
Polonez America neither represents Customs nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.
Ul. Młodości 67
42-215 Czȩstochowa
phone: (34) 365-9051
email: karex.ac@gmail.com
Please be advised that Karex and Customs office are two separate entities that are located in the same building.
If your parcel was withheld by Customs in Warsaw and you received a notification that this has happened, please contact Custom office - POLSPED PACZKA directly to solve the issue. The contact information:
1-go Maja 11, Apt 7 Street
phone: 666 876 306
email: polsped.paczka@post.pl
Customs officer explains the possible steps in order to have your parcel delivered.
Polonez America neither represents Customs nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.
All shipped parcels are subject to custom duty control. If your parcel was withheld,
this means Customs officers may need clarification on the value of the items shipped,
thus imposing a custom duty if the item is dutiable. Please be advised to keep all the
receipts, invoices, or other documents that may be used as proof for Customs showing the
value of shipped items.
Each case is different, and to best advise you, please contact:
Customs office in Czestochowa - Karex directly over the phone (34) 365-9051 or email: karex.ac@gmail.com
Please be advised that Karex and Customs office are two separate entities that are located in the same building.
Custom office in Warsaw - POLSPED PACZKA, directly over the phone 666 876 306, or email: polsped.paczka@post.pl
Polonez America neither represents Customs nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.
Each case is different, and to best advise you, please contact:
Customs office in Czestochowa - Karex directly over the phone (34) 365-9051 or email: karex.ac@gmail.com
Please be advised that Karex and Customs office are two separate entities that are located in the same building.
Custom office in Warsaw - POLSPED PACZKA, directly over the phone 666 876 306, or email: polsped.paczka@post.pl
Polonez America neither represents Customs nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.
In order to determine custom duty, please contact our Customs Office:
- Custom Office in Czestochowa KAREX.
- Custom Office in Warsaw - POLSPED PACZKA, directly over the phone 666 876 306, or email: polsped.paczka@post.pl
- Custom Office in Czestochowa KAREX.
- Custom Office in Warsaw - POLSPED PACZKA, directly over the phone 666 876 306, or email: polsped.paczka@post.pl
Yes, it is possible to store the parcel for up to 20 days without additional costs in
the Warehouse in Poland.
If there is a need for a longer storage, please contact our Warehouse in Poland directly - KAREX.
If there is a need for a longer storage, please contact our Warehouse in Poland directly - KAREX.
Unfortunately, no. Prices on our website are effective only for our headquarters in Port
Reading, NJ, and clients who don’t have any location near them, or use online shopping
and ship their parcels to us through USPS, UPS, or FedEx.
If for some reason the online store sends your items in multiple parcels, please add all
of the Tracking Numbers which you will receive from the seller/store.
Please be advised that adding additional Tracking Numbers to the system is necessary. Otherwise, the parcels may be rejected and sent back to the sender. This also helps to track all the parcels.
Please be advised that adding additional Tracking Numbers to the system is necessary. Otherwise, the parcels may be rejected and sent back to the sender. This also helps to track all the parcels.
Every time you shop online, and every time a parcel is sent, please make sure to input
every single Tracking Number which you will receive from the seller/store. To ensure the
proper delivery of your multiple parcels, it is advisable to notify us in advance about
all of them. We would add them to the group shipment.
After Polonez receives all the parcels from the group shipment, we put all of them into
one bigger parcel, which is later weighed and measured. The shipping cost is calculated
in congruence with the rates available on our website, and an email notifying our client
about the new shipping cost is sent to the client.
Please click HERE to access the step-by-step process of online
shopping.
We advise our clients to create an account and log in to our website. After ordering the items, log in to our website and enter the Tracking Number which you will receive from the seller/store. To do this, click on "Add New Order", enter the full Tracking Number (UPS, USPS, FedEx), and the ordered item/items.
Detailed information and instructions on how to add, order, or pay for your parcels are available on our website during the whole process.
We advise our clients to create an account and log in to our website. After ordering the items, log in to our website and enter the Tracking Number which you will receive from the seller/store. To do this, click on "Add New Order", enter the full Tracking Number (UPS, USPS, FedEx), and the ordered item/items.
Detailed information and instructions on how to add, order, or pay for your parcels are available on our website during the whole process.
We offer (3) forms of payment:
1. PayPal
2. Credit Card
3. Wire transfer
PayPal is the most convenient way.
Credit Card is the fastest way.
When using the wire transfer option, please use the following information:
ACCT# 4660 0008 6639
ABA: 011000138
SWIFT CODE: BOFAUS3N
Please remember to write your name and the parcel number in the description section. (by bank transfer, a bank fee is added)
1. PayPal
2. Credit Card
3. Wire transfer
PayPal is the most convenient way.
Credit Card is the fastest way.
When using the wire transfer option, please use the following information:
ACCT# 4660 0008 6639
ABA: 011000138
SWIFT CODE: BOFAUS3N
Please remember to write your name and the parcel number in the description section. (by bank transfer, a bank fee is added)
We charge a small fee for repackaging, grouping, and also split shipments.
a) repackaging/grouping several parcels into one larger parcel - $4 for every additional repacked parcel,
b) repackaging/dividing larger parcel into several smaller - $4 for every new parcel,
c) keeping parcels for over 14 days (2 weeks) - $1 for each day for each parcel,
d) $2 each for every new box needed,
e) removal of tags, stickers, etc. from the items - $0.5 for every item,
f) removal of documents from the parcel - $0.5 for one the parcel,
g) taking a picture of the product from the parcel - $1 for every item,
h) handling and stopping the package - $5 (if payment is not received).
a) repackaging/grouping several parcels into one larger parcel - $4 for every additional repacked parcel,
b) repackaging/dividing larger parcel into several smaller - $4 for every new parcel,
c) keeping parcels for over 14 days (2 weeks) - $1 for each day for each parcel,
d) $2 each for every new box needed,
e) removal of tags, stickers, etc. from the items - $0.5 for every item,
f) removal of documents from the parcel - $0.5 for one the parcel,
g) taking a picture of the product from the parcel - $1 for every item,
h) handling and stopping the package - $5 (if payment is not received).
We are sorry, but we are unable to calculate the cost of shipping before the parcel
arrives at our office. To provide the accurate cost, we need to know the exact weight
and measurements.
After the parcel arrives at our office, we take all the necessary measurements and calculate the exact cost of shipping.
If you know the weight and measurements of your parcel, you can calculate the approximate costs HERE.
After the parcel arrives at our office, we take all the necessary measurements and calculate the exact cost of shipping.
If you know the weight and measurements of your parcel, you can calculate the approximate costs HERE.
To delete a queue parcel, please log in to your account and then in the details of the
package click on "Cancel parcel". You can also contact us through email:
info@polonezamerica.com. Please include the package number and the reason for removing.
Yes, you can change the recipient’s address when the parcel is already on its way. There
is a $5.00 charge for each parcel.