Ship Parcels

Preparing your parcel for shipment is crucial because it determines a prompt delivery. Please follow the steps below to ensure the right delivery time:
a) Always use a rigid box and if there is any empty space between your contents and the parcel walls, fill it out with paper, bubble wrap or polystyrene to prevent the contents from moving and to ensure sufficient protection;
b) Always use a strong tape to close your parcel securely. Make sure to tape the corners of the parcels to ensure safety and security of your shipment;
c) On one of the surface of the box, in the left upper corner please write the sender’s full name, address and phone number;
d) On the same side, in the center, with capital letters write recipient’s full name, address and phone number.

The following items are prohibited in international packages:
- Firearms, signal guns, air guns, gas arms, ammunition, cold steel arms (including throwing weapons), electric shock devices and spark gaps, as well as parts of those weapons;
- Weapon Parts & Accessories;
- Military goods;
- Narcotics of any origin, psychotropic substances;
- Radioactive substances;
- Gunpowder, explosive, corrosive, flammable, and other hazardous substances;
- Drugs, food supplements, vitamins;
- Animals and plants;
- Animal food and feeds;
- Seed;
- Food, alcoholic beverages, cigarettes, tobacco, nicotine;
- Human remains and organs;
- Antiques;
- Jewelry, precious metals, and stones;
- Works of art;
- Cash and cash instruments in any form: money orders, checks, vouchers, securities, bonds, coupons, promotions, credit cards;
- Postage stamps;
- Products and publication of obscene content, pornography of any kind;
- Items prohibited by the World Association of Transport;
- Items which require export licensing by the State Department or Commerce Department must be accompanied by a license;
- Items that may pose a risk to workers, transporting parcels, soil or damage other items and equipment by their nature or packaging.

Additional restrictions for packages shipped on airplanes:
- Any goods, containing UN3480 batteries
- Bengal lights and fireworks
- Gases in any package, including pepper and tear gases;
- Flammable liquids, perfumes, colognes, nail polishes, etc.;
- Any fuel and empty containers from it;
- All paints and its solvents;
- Radioactive materials;
- Corrosion inhibitors;
- Pipe cleaners;
- Oxygen-rich substances;
- Containers with aerosols;
- Cylinders for scuba diving;
- Tanks for propane;
- CO2 tanks;
- Arms and ammunition;
- Gunpowder;
- Dry ice;
- A tool that runs on fuel;
- Lighters and its filling;
- Matches;
- Rechargeable batteries, power supplies, batteries;
- Alcohol-based agents, perfumes, nail polishes and hair;
- Alcoholic beverages;
- Absorbers and other used spare parts or containing lubricating fluids and materials;
- Any goods that are under export control by the U.S. government can be shipped only if they are licensed by the U.S. Department of Commerce.

The Sender acknowledges that it is prohibited and unlawful to include in the Goods being shipped any arms, controlled substances, explosives or explosive substances, flammables, dangerous goods, or any other similar objects. The Sender warrants and guarantees that the Goods contain no such items. In the event the Goods contain such items, the Sender admits liability and shall be solely responsible for and shall indemnify the Carrier against all claims, damages, charges, or suits made or brought in relation thereto. Any goods, containing UN3480 batteries are considered to be dangerous goods and are prohibited for sending by air.

* If prohibited goods for air transportation are found – delivery type will be automatically changed and parcel will be shipped by SEA. Items with batteries that are allowed in Air shipment, provided they are properly declared:
- Camera / Aparat
- Computer / Komputer
- Flashlight / Latarka
- iPad / iPad
- iPhone / iPhone
- Laptop / Laptop
- Phone / Telefon
- Radio Portable / Radio Przenośne
- Tablet / Tablet
- Notebook / Laptop
- Notepad / Tablet
- iPod / iPod
- Remote control / Pilot
- Headphones Rechargeable / Słuchawki na baterię
- Cellphone / Telefon komórkowy
- Mobile phone / Telefon komórkowy
- Tools - battery powered / Narzędzia z baterią
- Toys - battery powered / Zabawki z baterią
- Radio - portable / Radio przenośne
- GoPro camera / GoPro kamera
- Camera used / Aparat używany
- Computer used / Komputer używany
- iPad used / iPad używany
- iPhone used / iPhone używany
- Laptop used / Laptop używany
- Phone used / Telefon używany
- Tablet used / Tablet używany
- Notebook used / Laptop używany
- Notepad used / Tablet używany
- iPod used / iPod używany
- Cellphone used / Telefon komórkowy
- Mobile phone used / Telefon komórkowy używany
- Tools - battery powered used / Narzędzia z baterią używane
- Toys - battery powered used / Zabawki z baterią używane
- Radio - portable used / Radio przenośne używane
- GoPro camera used / GoPro kamera używana

All shipments, except packages addressed to Moldova, Kazakhstan, and Kyrgyzstan, are covered in the unlikely event of loss, up to $100. Additional Declared Value coverage is available for $3.00 for every $100 or fraction thereof. For additional details, please see our Terms and Conditions.

All packages, including gift packages over 45EUR, are subject to customs in all of the European Union.
Online shopping parcels are custom duty exempt with the value up to 150 Euro, and Polish VAT exempt up to 22 Euro.
All shipped parcels are subject to custom duty control.
Costs related to custom duty may be issued by the Custom officer if there is such a necessity.
Polonez America neither represents Customs nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.
If your parcel was withheld, this means Customs officers may need clarification on the value of the items shipped, thus imposing a custom duty if the item is dutiable. Please be advised to keep all the receipts, invoices, or other documents that may be used as proof for Customs showing the value of shipped items.
Each case is different, and to best advise you, please contact:
Customs office in Czestochowa - Karex directly over the phone (34) 365-9051 or email: karex.ac@gmail.com
Please be advised that Karex and Customs office are two separate entities that are located in the same building.
Custom office in Warsaw - POLSPED PACZKA, directly over the phone 666 876 306, or email: polsped.paczka@post.pl
Customs officer explains the possible steps in order to have your parcel delivered.